FAQ
What is the quality of the hair used?
We exclusively use Remy virgin human hair (chemically unprocessed), which means all cuticles are aligned in the same direction. The result: no excessive tangling, a natural shine, and a soft texture that lasts.
Does the wig shed a lot?
A slight shedding is normal at first, as the wig "settles" (like natural hair after a blow-dry). With gentle care and regular detangling from bottom to top, shedding remains minimal.
Is the beanie breathable and comfortable?
Yes, our wig caps are made from breathable material with adjustable straps and built-in clips, ensuring a secure fit all day long without pulling on your scalp.
Are the lace knots bleached?
Yes, the knots are bleached for the most natural root appearance possible, reducing the "black dots" effect visible on some untreated lace.
Can I wear this wig glueless?
Yes, thanks to the adjustable straps and integrated clips, the wig can be worn without glue or adhesive tape. For enhanced hold on specific occasions, you can still use glue or styling gel.
Can I swim or play sports with my wig on?
It is possible occasionally, but we recommend avoiding frequent exposure to chlorinated or salt water, or excessive perspiration without protection, as this can dry out the fiber and weaken the lace in the long term.
How do I wash and care for my wig?
Wash every 2-3 weeks with sulfate-free shampoo and conditioner, using lukewarm water. Always gently detangle from ends to roots before washing, air dry, and store on a suitable stand to preserve its shape and density.
Can I use heat tools (straightener, curling iron)?
Yes, as these are 100% natural hair extensions, you can use heat styling tools up to 180°C. We always recommend applying a heat protectant before any use to preserve the hair fiber.
What density should I choose?
Our wigs are mainly offered in 150% to 180% density, providing generous and natural volume. The recommended density depends on the desired look: lighter and more natural (150%) or more voluminous (180% and above).
How long does the color last if I dye my wig?
The colour lasts as long as on natural hair, provided you use colour-safe hair care products. We recommend having the colouring done by a professional to preserve the quality of the hair fibre.
What are the delivery times?
Please allow 10 to 15 days to receive your order. Each wig is handmade and custom-made once your order is placed. This timeframe allows us to select and prepare the hair with the utmost care, ensuring a final result that meets your expectations rather than a standardized product. A tracking number will be provided to you upon shipment.
What is your return and refund policy?
You have 14 days after receipt to contact us if the wig has not been worn, styled, colored, or modified, and is returned in its original packaging with all protective elements intact. Reimbursement is made after receipt and verification of the item.
What if the wig doesn't fit when I receive it?
Contact our customer service within 14 days of receipt with photos if possible. We study each situation individually to find the best solution: exchange, credit note, or refund, as appropriate.
Is the wig already pre-plucked and pre-cut?
Yes, all our lace wigs are pre-plucked and the lace is pre-cut, ready to wear upon receipt. A final adjustment of the lace to match your natural hairline is still recommended for optimal results.
