FAQ
What is the quality of the hair used?
We use exclusively virgin human hair (chemically untreated) of Remy quality, which means all cuticles are aligned in the same direction. The result: no excessive tangles, natural shine, and a soft texture that lasts over time.
Does the wig shed a lot?
A slight shedding is normal at first, as the wig "settles" (like natural hair after a blow-dry). With gentle care and regular detangling from bottom to top, shedding remains minimal.
Is the beanie (cap) breathable and comfortable?
Yes, our bonnets are designed with breathable fabric, adjustable straps, and integrated clips for a secure hold all day long without pulling on your scalp.
Are the lace knots bleached?
Yes, the knots are bleached for the most natural root appearance possible, reducing the "black dot" effect seen on some untreated lace.
Can I wear this wig without glue (glueless)?
Yes, thanks to the adjustable straps and integrated clips, the wig can be worn without glue or adhesive tape. For enhanced hold on specific occasions, you can still use glue or styling gel.
Can I swim or play sports with my wig on?
It is possible occasionally, but we recommend avoiding frequent exposure to chlorinated or salt water, or excessive perspiration without protection, as this can dry out the hair fiber and weaken the lace in the long term.
How do I wash and care for my wig?
Wash it every 2 to 3 weeks with sulfate-free shampoo and conditioner in lukewarm water. Always gently detangle from ends to roots before washing, let it air dry, and store it on a suitable stand to maintain its shape and density.
Can I use heat styling tools (straighteners, curling irons)?
Yes, since it's 100% natural hair, you can use heated styling tools up to 180°C. We always recommend applying a heat protectant before use to preserve the hair fiber.
What density should I choose?
Our wigs are mainly offered in 150% to 180% density, providing generous and natural volume. The recommended density depends on the desired look: lighter and more natural (150%) or fuller (180% and above).
How long does the color last if I dye my wig?
The color lasts as long as on natural hair, provided you use hair care products designed for colored hair. We recommend having the coloring done by a professional to preserve the quality of the hair fiber.
What are the delivery times?
Please allow 10 to 15 days to receive your order. Each wig is handmade, custom-made, once your order has been placed: this timeframe allows us to select and prepare the hair with the utmost care, to guarantee you a final result that meets your expectations rather than a standardized product. A tracking number will be provided to you upon shipment.
What is your return and refund policy?
You have 14 days after receipt to contact us if the wig has not been worn, styled, colored, or altered, and is returned in its original packaging with all protective elements intact. Refunds are issued after the item has been received and inspected.
What if the wig doesn't fit when I receive it?
Contact our customer service within 14 days of receipt, with photos if possible. We will review each situation individually to find the best solution: exchange, store credit, or refund, depending on the case.
Is the wig pre-plucked and pre-cut?
Yes, all our lace wigs are pre-plucked and the lace is pre-cut, ready to wear upon receipt. A final adjustment of the lace to match your natural hairline is still recommended for optimal results.
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