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FAQ
What is the quality of the hair used?
We only use virgin (chemically unprocessed) Remy human hair, meaning all cuticles are aligned in the same direction. The result: no excessive tangling, natural shine, and a soft texture that lasts over time.
Does the wig shed a lot?
A slight shedding is normal at the beginning, as the wig "settles" (like natural hair after a blow-dry). With gentle care and regular detangling from bottom to top, shedding remains minimal.
Is the cap breathable and comfortable?
Yes, our bonnets are designed with breathable fabric, adjustable straps and built-in clips for a secure all-day hold without pulling on the scalp.
Are the knots on the lace bleached?
Yes, the knots are bleached for the most natural root appearance possible, reducing the "black dot" effect seen on some untreated lace.
Can I wear this wig without glue (glueless)?
Yes, thanks to the adjustable straps and integrated clips, the wig can be worn without glue or adhesive tape. For a stronger hold on specific occasions, you can still use glue or styling gel.
Can I swim or exercise with my wig on?
This is occasionally possible, but we recommend avoiding frequent exposure to chlorinated or salt water, or excessive perspiration without protection, as this can dry out the fiber and weaken the lace in the long term.
How do I wash and care for my wig?
Wash it every 2 to 3 weeks with sulfate-free shampoo and conditioner, using lukewarm water. Always gently detangle from ends to roots before washing, air dry, and store on a suitable stand to maintain its shape and density.
Can I use heat tools (straightener, curling iron)?
Yes, since it's 100% natural hair, you can use heated tools up to 180°C. We always recommend applying a heat protectant before use to preserve the hair fiber.
Which density should I choose?
Our wigs are mainly offered in 150% to 180% density, providing generous and natural volume. The recommended density depends on the desired look: lighter and more natural (150%) or more voluminous (180% and above).
How long does the color last if I dye my wig?
The color lasts as long as on natural hair, provided you use products specifically designed for color-treated hair. We recommend having the coloring done by a professional to preserve the quality of the hair fiber.
What are the delivery times?
Please allow 10 to 15 days to receive your order. Each wig is handcrafted and custom-made once your order is placed: this timeframe allows us to carefully select and prepare the hair, ensuring a final result that meets your expectations rather than a standardized product. A tracking number will be provided upon shipment.
What is your return and refund policy?
You have 14 days after receipt to contact us if the wig has not been worn, styled, colored or altered, and is returned in its original packaging with the protective elements intact. A refund will be issued after receipt and verification of the item.
What should I do if the wig doesn't fit when I receive it?
Please contact our customer service within 14 days of receipt, with photos if possible. We examine each situation individually to find the best solution: exchange, credit, or refund, as appropriate.
Is the wig pre-plucked and pre-cut?
Yes, all our lace wigs are pre-plucked and the lace is pre-cut, ready to wear upon receipt. A final adjustment of the lace according to your natural hairline is still recommended for an optimal result.
