Frequently Asked Questions

We deliver to mainland France and throughout the European Union. If you have any doubts about your delivery country, please contact us before ordering.

Each wig is custom-made: allow 2 to 3 working days for manufacturing depending on the chosen options, then 5 to 7 working days for delivery depending on your destination country. A tracking number is automatically sent to you by e-mail upon shipment.

Yes, delivery is free on our entire catalog, with no minimum purchase.

As soon as your package is shipped, you will automatically receive an e-mail with your tracking number, allowing you to track its progress in real time.

Contact us directly by e-mail or via live chat with your order number. We will check the status of your package with the carrier and find a solution quickly.

Yes, all our packages are packed neutrally and discreetly, with no visible mention of the content on the outside.

We accept bank cards (Visa, Mastercard, American Express, Cartes Bancaires), PayPal, Apple Pay, and Klarna for installment payments.

Yes, all transactions are encrypted and secured via our certified payment platform. Your bank details are never stored on our site.

Yes, thanks to Klarna, you can pay for your order in 3 or 4 interest-free installments, directly at the time of payment.

All explanations are detailed in the description of each product. If you still have a doubt, do not hesitate to contact us by e-mail or via live chat — we will be happy to guide you in your choice.

Contact us as soon as possible after your order. If manufacturing has not yet started, we will do our best to modify it.

Yes! You will find all our accessories (glue, adhesive tapes, nets, combs...) in the dedicated section of our shop, as well as in suggestions on the product pages of our wigs.

Yes, all our wigs are made of 100% virgin and untreated human hair, mainly of Indian origin. This premium quality guarantees a natural, soft and durable result, comparable to real hair growing on the head.

No, that's precisely the whole point of our HD Lace wigs: the fine and transparent lace blends with the skin, and the pre-customized frontal hairline with baby hair mimics a natural root. When properly applied, your wig is undetectable.

The "Lace Front" refers to the lace strip at the front of the wig, on which the hair is knotted one by one to mimic a natural root. The "HD" version is even finer and more transparent, almost invisible once applied, for a very natural scalp look.

Density indicates the amount of hair implanted on the lace. The higher the percentage, the fuller and more voluminous the wig appears.

With proper care, generally count between 12 and 18 months of lifespan, or even more depending on the frequency of wear and the care provided.

Our wigs are designed for a standard head circumference of 56 to 58 cm, adjustable with integrated straps. If you have any doubts, contact us with your exact head circumference and we will advise you.

Being 100% natural and chemically untreated, a slight natural odor may be perceived upon opening, which usually disappears after a first wash. This also confirms the authenticity of virgin hair.

Slight shedding of a few hairs may occur, as with natural hair, especially during the first brushings. Excessive shedding, however, is not normal: in this case, contact us.

Yes, we guarantee that every photo presented is true to the product you will receive, particularly in terms of color and texture. This is a priority for us.

We advise you to refer to the product photos taken in natural light. If in doubt, contact us, we can advise you according to your skin tone.

No, our wigs are sold as finished products, as presented in the photos. We do not offer customization before shipping.

This should not happen as our photos are true to the product. However, if you notice a significant discrepancy, contact us within 48 hours with a photo to support your claim.

Our wigs are compatible with several application methods: glue, adhesive tapes, or glueless thanks to the integrated adjustable straps. The choice depends on your comfort and the desired hold.

No, glueless application is accessible to everyone thanks to the adjustable strap system — ideal for beginners. For a more durable glued application, we recommend the help of a professional.

Adhesive tapes are generally for single use to ensure good hold and hygiene. Liquid glue can sometimes be used for several applications depending on the chosen product — refer to the accessory manufacturer's instructions.

Being made of natural hair, the wig can technically be colored, straightened, or curled. However, we recommend that any coloring or cutting be done by a professional to preserve the quality of the hair. Please note: any modification (cutting, coloring) voids the possibility of return or exchange.

Wash it in cold water with a mild shampoo, avoid rubbing, and let it air dry. Space out washes as much as possible to preserve its lifespan. It is compatible with flat irons and curling irons at moderate temperatures.

We recommend removing your wig at night and storing it on a wig stand to preserve its shape and the longevity of the lace.

For sports, a well-adjusted glueless application is possible. However, we recommend avoiding prolonged exposure to chlorinated or salt water, or rain, which can damage the hair fiber and the glue's hold in the long term.

If you have sensitive skin or a history of allergies, we recommend opting for a glueless application with adjustable straps, or performing a skin test before using any glue or adhesive tape. If in doubt, consult a healthcare professional.

There is no fixed number; it mainly depends on the frequency and gentleness of the products used. By spacing out washes and using mild care products, you significantly prolong the lifespan of your wig, up to 12-18 months.

Yes, in accordance with the right of withdrawal in force in the European Union, you have 14 days after receiving your order to make a return, provided that the wig has not been worn, washed, cut, glued, styled, colored or modified in any way whatsoever, and that it is returned in its original packaging. Upon receipt, our team performs a complete check of the product before any decision of refund or exchange.

Contact us immediately with photos of the product and packaging. We will proceed with a verification and then a replacement or refund depending on the situation.

Once your return is received, our team performs a complete check of the product. If all return conditions are met, the refund is validated and processed to your original payment method. A confirmation is then sent to you by e-mail.

You can write to us at luxurabybella@gmail.com, or use the live chat available on our website. We usually respond within 24 hours.

Do not hesitate to contact us directly, we are here to support you before, during and after your order.